Modern Slavery Statement – Flowers Upper Norwood

Introduction

At Flowers Upper Norwood, we recognise our responsibility to uphold the highest ethical standards in every area of our business. As a florist trusted by families, businesses, and the community in Upper Norwood, we are committed to preventing all forms of modern slavery and human trafficking within our operations and supply chains. This statement outlines the steps we take to identify, mitigate, and address risks linked to modern slavery, reflecting our core values and duty to the community we serve.

Our Zero Tolerance Approach

Flowers Upper Norwood maintains a strict zero-tolerance policy against modern slavery, forced labour, servitude, and human trafficking. We do not condone, accept, or tolerate any associated activities within our own operations or through those with whom we conduct business. We expect the same clear commitment from all suppliers, partners, and contractors in line with our ethical sourcing requirements.

Supplier Due Diligence

We understand that our responsibility extends beyond our physical store and team. Our supply chain, particularly suppliers of flowers and materials, must meet our rigorous ethical standards. Before entering into agreements, we assess new suppliers for their policies, workplace practices, and reputation regarding human rights and labour conditions. Ongoing relationships are reviewed, and suppliers are required to confirm their compliance with relevant anti-slavery and human trafficking legislation. Where concerns are raised, Flowers Upper Norwood acts promptly by investigating and, if necessary, ending relationships with non-compliant suppliers.

Training and Awareness for Staff

Our staff are fundamental to identifying and addressing the risks of modern slavery. Flowers Upper Norwood regularly trains team members to recognise the signs of exploitation both in our workplace and supply chain. Training also covers the steps to take if modern slavery is suspected, and reinforces our commitment to an ethical working environment. We foster a culture where staff can confidently report any concerns and are fully supported in doing so.

Reporting Channels and Whistleblowing

To ensure concerns can be raised, we provide clear channels for staff, suppliers, and customers to report breaches or suspicions related to modern slavery. Reports can be made confidentially and are handled with the utmost seriousness and sensitivity. We commit to acting on any information received, investigating thoroughly, and taking decisive action where required, in line with our zero tolerance policy.

Annual Review and Continuous Improvement

This Modern Slavery Statement is reviewed annually by the leadership team at Flowers Upper Norwood to ensure it remains effective, current, and reflective of best practice. We evaluate our policies, supplier arrangements, training programs, and reporting mechanisms regularly. Feedback from staff and the wider Upper Norwood community further informs our ongoing improvements, so we continue to provide a safe and ethical service to all.

Our Local Commitment

As an established florist in Upper Norwood, our commitment to combatting modern slavery forms part of our wider pledge to act with honesty, integrity, and responsibility. We are dedicated to supporting the wellbeing of our customers, staff, and the community by organising our operations and supply chains to the highest ethical standards. We believe these efforts are essential in retaining the trust and confidence of the households and businesses we serve.