Returns, Refunds & Complaints - Flowers Upper Norwood

Fresh Flowers Guarantee in Upper Norwood

At Flowers Upper Norwood, we pride ourselves on delivering only the freshest flowers to our valued customers—households and businesses throughout Upper Norwood. Our Fresh Flowers Guarantee ensures that every arrangement arrives vibrant and full of life, reflecting our commitment as a trusted local florist in the area.

Damaged-on-Arrival Policy

While we take every precaution to protect your floral order, we understand that sometimes flowers can be unexpectedly damaged during transit. If your order arrives damaged or in poor condition, please notify us as soon as possible on the day of delivery. Retain both the flowers and the packaging, as we may request photographic evidence to assess the issue promptly and accurately.

Freshness Window & Quality Standards

All our flower arrangements and bouquets are hand-crafted on the day of dispatch and delivered at their peak. We guarantee that your flowers will remain fresh for a minimum of five days from delivery, provided they are cared for according to our guidelines. If your flowers fail to meet this standard, we want to hear from you so we can put things right.

Refunds and Replacement Options

Your satisfaction matters to us. If you encounter any issues with the freshness or quality of your flowers within the guaranteed freshness window, please get in touch. Where a complaint is confirmed and justified, we offer the following resolutions:

• Replacement: We will arrange a prompt delivery of a fresh bouquet of similar value and style.
• Refund: If you prefer, we can process a full or partial refund to your original form of payment.

Every case is handled with care, aiming to resolve any concerns quickly and to your satisfaction. Requests for refunds or replacements should be made within 48 hours of receiving your delivery to ensure eligibility under our Fresh Flowers Guarantee.

Complaints Process

Your experience with Flowers Upper Norwood is very important to us. If you have a complaint or concern—whether about our products, service, or delivery—please contact us as soon as possible. Clearly outline the nature of your complaint, and provide your order reference and photographs if relevant.

We are dedicated to investigating all complaints thoroughly and aim to resolve most issues within two working days. Throughout the process, our team will keep you informed and offer honest updates. Our goal is to restore your confidence in our service, because local trust and satisfaction drive us as a leading Upper Norwood florist.

Serving Upper Norwood with Care

Flowers Upper Norwood is deeply committed to our local community, hand-delivering to households and businesses across the area. With a reputation built on reliability, friendly service, and fresh flower excellence, we strive to ensure that every customer receives only the very best—every day, for every occasion.

If you have any questions regarding our returns, refunds, or complaints policy, please reach out. Thank you for trusting us for your flower needs in Upper Norwood.