Flowers Upper Norwood Online Ordering Terms & Conditions

Introduction

Welcome to Flowers Upper Norwood. These Terms & Conditions govern your use of our online flower delivery service to customers based in Upper Norwood and the surrounding areas. By placing an order with us through our website, you agree to be bound by these terms. Please read them carefully before submitting your order.

Service Area

These Terms & Conditions apply specifically to customers located in Upper Norwood and its neighbouring districts. We reserve the right to limit, restrict, or refuse orders outside of this geographic scope to ensure timely and effective flower delivery.

Eligibility

To place an order through Flowers Upper Norwood, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts. By using our website, you confirm that you meet these requirements.

Order Process

Orders can be placed via our secure website at any time. The following summarises the stages of placing an order for flower delivery in Upper Norwood:

• Product Selection: Browse our selection of floral arrangements, giving careful consideration to item descriptions, prices, and images.
• Add to Basket: Add your chosen arrangement(s) to your basket and proceed to checkout.
• Checkout: Provide the required recipient and delivery details, including full address, contact information, and preferred delivery date. Delivery options and prices will be displayed before completing your order.
• Order Confirmation: After payment, you will receive an email confirmation acknowledging receipt of your order. This communication does not signify our acceptance of your order, but is confirmation that we have received it.
• Order Acceptance: Acceptance of your order and completion of the contract between you and Flowers Upper Norwood will occur when your flowers are dispatched or you are otherwise notified.

We reserve the right to decline, cancel, or restrict any order at our sole discretion, for example, in the event of unavailability or suspected fraudulent activity.

Availability and Substitution

We aim to ensure that all products displayed on our website are available for delivery in Upper Norwood. However, all items are subject to seasonal availability. In the event that a certain flower, filler, or packaging material is unavailable, we reserve the right to substitute with an item of equal or higher value and similar appearance, whilst maintaining the overall style and integrity of your chosen arrangement. If all or a substantial part of an order is unavailable, we will contact you to discuss alternatives or arrange a refund.

Prices and Payments

All prices are listed in GBP (£) and include VAT at the applicable rate. Delivery charges, where applicable, are specified at checkout and added to your total order price.

We accept payment via the methods described on our website at checkout. Payment must be made in full at the time of ordering. Orders will not be processed or delivered until full payment has been received and cleared. By providing payment details, you confirm that you are authorised to use the selected payment method.

In the unlikely event of a pricing error, we reserve the right to contact you regarding the error or to cancel the order in which case you will receive a full refund.

Delivery

We offer delivery services across Upper Norwood and nearby locations. Standard delivery is typically made during working hours on the date selected at checkout; however, exact timing cannot be guaranteed. Same-day and timed delivery services may be available, subject to additional charges and service availability.

Please provide complete and accurate delivery details at the time of ordering. Any inaccuracies may cause delays or non-delivery. Where no one is present to accept delivery, we may, at our discretion, leave flowers with a neighbour, on the property in a secure location, or retain the order for redelivery or collection. Proof of delivery may be given via signature, image evidence, or delivery notification.

We are not liable for failure to deliver if the recipient address provided is incorrect, if access is restricted, or if the recipient is not available.

Cancellations and Amendments

If you wish to amend or cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate your request, provided that the order has not already been prepared or dispatched. If a cancellation is successful, we will process a refund using your original payment method within a reasonable time.

Cancellations received after the order has been prepared or dispatched cannot be accepted, and no refund will be given. Similarly, requests for amendments, including changes to delivery address or recipient, are at our discretion and may not be possible after a certain point in the fulfilment process.

Your statutory rights are unaffected by these cancellation policies. For perishable goods such as flowers, the right to cancel under the Consumer Contracts Regulations may not apply once preparation has begun.

Quality and Returns

We take pride in delivering fresh, high-quality flowers to Upper Norwood customers. In the unlikely event that you are dissatisfied with the quality or condition of delivered flowers, please notify us within 24 hours of delivery. Photographic evidence may be required to resolve the issue. Where appropriate, we may offer a replacement, refund, or alternative resolution at our discretion.

Due to the perishable nature of flowers, returns are not generally accepted except where required by law or where product quality is not as described. Please retain your original bouquet for our team to inspect if requested.

Liability

Our liability is limited to the value of the product ordered. We are not liable for any indirect, consequential, or special loss or damages arising from or in connection with your use, inability to use, or results of using our website or flower delivery services in Upper Norwood.

We do not exclude or limit liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or for any other liability that cannot be legally excluded or limited.

Events Beyond Our Control

We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include but are not limited to natural disasters, extreme weather, strikes, transport disruptions, or pandemics. If so affected, we will notify you as soon as reasonably possible and take reasonable steps to fulfil your order as soon as we are able.

Website Use

The content and materials on our website, including images and descriptions of flower arrangements, are for informational purposes only. Minor differences in colour, size, or presentation may occur due to the natural nature of flowers and photographic lighting. All content is the property of Flowers Upper Norwood or its licensors, and must not be reproduced without permission.

Privacy

Your personal data will be collected, processed, and stored in accordance with our privacy policy and applicable UK data protection law. We require certain data for order fulfilment, including name, address, and contact details for both you and the recipient. For further information regarding how we handle your data, please review our privacy policy separately.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time to reflect changes in our services, evolving legal requirements, or customer feedback. Changes apply from the date they are posted on our website. Please review these terms periodically to ensure you are aware of the most current version before placing your order.

Governing Law and Jurisdiction

The contract for the supply of flowers and associated services in Upper Norwood and surrounding areas and any dispute or claim arising from or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You and Flowers Upper Norwood irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.

Severance

If any part of these Terms & Conditions is found to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flowers Upper Norwood for online flower delivery services, superseding all prior understandings or agreements, whether oral or written.

Contact and Customer Service

For any questions, concerns, or feedback regarding these terms or your flower delivery order within Upper Norwood, please contact our customer service team using the contact form on our website or through the methods outlined there.

Thank you for choosing Flowers Upper Norwood for your online flower delivery needs in Upper Norwood and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upper Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upper Norwood.

For assistance with orders, returns or account queries, please fill out the Contact Us form.